Privacy policy

Hive + Hollow never discloses your personal information. Any information such as addresses, billing information, etc. is all cleared 30 days after your order has been completed, we keep information for 30 days in case of return where we might have to check your file or refund your card. After that your personal info is cleared! We do not sell or distribute any of your data or information.

    Order information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, gift cards, email address, and phone number.
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Disclosure for a business purpose: shared with our processor Shopify

    Customer support information

    • Examples of Personal Information collected: Orders, customer file, email address, etc
    • Purpose of collection: to provide customer support for services such as return or refund.
    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.